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Terms & Condition/ User Agreement
Welcome to muktomart.com, a unique online marketplace owned and operated by Muktodhara Technology Limited (hereinafter referred to as “we", "us" or the “platform”) is an online cross border B2B, B2C marketplace whereby products of different categories from third party vendors will be marketed, listed, sold and delivered through the Platform to overseas buyers.
Muktomart is an online marketplace connecting people around the world to make, sell and buy exclusive and quality goods.
We are so glad that you’re here. Make yourself comfortable and have a good time, but please follow our terms and conditions stated herein below at all times:
1. USER AGREEMENT
Accepting the terms and conditions of the User Agreement:
This document which we officially call our User Agreement is a legally binding contract between you and Muktomart. The terms and conditions of this User Agreement (“Terms and Conditions”) set out your rights, obligations and responsibilities when you use dazzleboom.com.bd pattern by Muktomart, along with its related sub-domains, sites, mobile app, services and tools (the "Site/Services"), so please read this document carefully.
By using the Site, you hereby accept these Terms and Conditions (including the linked information herein) and represent that you agree to comply with the Terms and Conditions of this User Agreement. This User Agreement is deemed effective immediately upon your use of the Site which signifies your acceptance of these Terms and Condition of this User Agreement. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site.
The terms and conditions herein form the User Agreement (the “User Agreement”) which governs your access and use of Muktomart along with its related sub-domains, sites, mobile app, services and tools (collectively the "Site"). Visiting the Site, continuing to browse, registering therewith and/or purchasing any merchandise through the Platform, will be construed as your unequivocal and irrevocable acceptance and acknowledgement to the User Agreement and binding policies hereof. By using the Platform, you declare to have carefully read, understood the User Agreement (including the linked information herein) and represent that you agree to comply with the terms and conditions of the User Agreement. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site. You understand that the website is an e-commerce platform and Muktomart is not the owner of the products and services being advertised on the Site.
Muktomart reserves the right at its sole discretion to update, change, modify, add, or remove any portion of the User Agreement at any time without any prior notification. Changes will be effective immediately upon being posted on the Site with no prior notification. Please check this User Agreement regularly for updates. Your continued use of the Site following the posting of the updated User Agreement constitutes your acceptance of those changes and your consent to abide by the same.
2. CONDITIONS OF USE
A. YOUR ACCOUNT
To access certain services offered by the Platform, we may require that you create an account with us and provide personal information to complete the creation of an account. We may at any time in our sole and absolute discretion, invalidate the username and/or password without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by, caused by, arising out of, in connection with or by reason of such request or invalidation.
You are responsible for maintaining the confidentiality of your user identification, password, account details and related private information. You agree to accept this responsibility and ensure your account and its related details are maintained securely at all times and all necessary steps are taken to prevent misuse of your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. You agree and acknowledge that any use of the Site and related services offered and/or any access to private information, data or communications using your account and password shall be deemed to be either performed by you or authorized by you as the case may be. You agree to be bound by any access of the Site and/or use of any services offered by the Site (whether such access or use are authorized by you or not). You agree that we shall be entitled (but not obliged) to act upon, rely on or hold you solely responsible and liable in respect thereof as if the same were carried out or transmitted by you. You further agree and acknowledge that you shall be bound by and agree to fully indemnify us against any and all losses arising from the use of or access to the Site through your account.
Please ensure that the details you provide us with are correct, complete and updated at all times. You are obligated to update details about your account in real time by accessing your account online. For pieces of information you are not able to update by accessing Your Account on the Site, you must inform us via our customer service communication channels to assist you with these changes. We reserve the right to refuse access to the Site, terminate accounts, remove or edit content at any time without prior notice to you. We may at any time in our sole and absolute discretion, request that you update your Personal Data or forthwith invalidate the account or related details without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by or caused by you or arising out of or in connection with or by reason of such request or invalidation. You hereby agree to change your password from time to time and to keep your account secure and also shall be responsible for the confidentiality of your account and liable for any disclosure or use (whether such use is authorized or not) of the username and/or password.
Please review our Privacy Agreement, which also governs your visit to the Site. The personal information / data provided to us by you or your use of the Site will be treated as strictly confidential, in accordance with the Privacy Agreement and applicable laws and regulations. If you object to your information being transferred or used in the manner specified in the Privacy Agreement, please do not use the Site.
C. PLATFORM FOR COMMUNICATION
You agree, understand and acknowledge that the Site is an online cross-border platform that enables you to purchase products listed at the price indicated therein at any time from any location using a payment method of your choice amongst the available options. You further agree and acknowledge that we are only a facilitator and have no role in the transaction apart from receiving payment or making refund on behalf of the vendors and cannot be a party to or control in any manner any transactions on the Site or on a payment gateway as made available to you by an independent service provider. Accordingly, it is agreed that the contract of sale of products on the Site shall be a strictly bipartite contract between you and the vendors on our Site while the payment processing occurs between you, the service provider and in case of prepayments with electronic cards your issuer bank. Accordingly, the contract of payment on the Site shall be strictly a bipartite contract between you and the service provider as listed on our Site.
At no time shall Muktomart hold any right, title or interest over the products nor shall it have any obligations or liabilities in respect of such contract. Save as to receiving payment, delivering the merchandises, making refund, Muktomart is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered. Any liability that comes with the products except for the refund of the online payment the user has made using the Platform, lies with the vendor.
D. CONTINUED AVAILABILITY OF THE SITE
We will do our utmost to ensure that access to the Site is consistently available and is uninterrupted and error-free. However, due to the nature of the Internet and the nature of the Site, this cannot be guaranteed. Additionally, your access to the Site may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.
E. LICENSE TO ACCESS THE SITE
By accessing the Site, you confirm that you are at the age of majority and can form legally binding contracts under the applicable laws. If you are under the age of majority, you confirm that you are accessing the Site under the supervision of a parent or legal guardian. If you are using the Site on behalf of any corporation, company, institution, association or other entity, you should be authorized by such corporation, company, institution, association or other entity to use and access the Site. We grant you a non-transferable, revocable and non-exclusive license to use the Site, in accordance with the terms and conditions described herein, for the purposes of purchasing merchandises and availing services as listed to be sold on the Site. Commercial use or use on behalf of any third party except as mentioned above is strictly prohibited, except as explicitly permitted by us in advance. If you are registering as a business entity, you represent that you have the authority to bind that entity to this User Agreement and that you and the business entity will comply with all applicable laws relating to online trading. No person or business entity may register as a member of the Site more than once. Any breach of these terms and conditions of the User Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.
Content provided on this Site is solely for informational purposes. Product representations including price, available stock, features, add-ons and any other details as expressed on this Site are the responsibility of the vendors displaying them and is not guaranteed as completely accurate by us. Submissions or opinions expressed on this Site are those of the individual(s) posting such content and may not reflect our opinions.
We grant you a limited license to access and make personal use of this Site, but not to download (excluding page caches) or modify the Site or any portion of it in any manner. This license does not include any resale or commercial use of this Site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Site or its contents; any downloading or copying of account information for the benefit of another seller; or any use of data mining, robots, or similar data gathering and extraction tools.
This Site or any portion of it (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose without express written consent by us as may be applicable.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) without our express written consent. You may not use any meta tags or any other text utilizing our name or trademark without our express written consent, as applicable. Any unauthorized use terminates the permission or license granted by us to you for access to the Site with no prior notice. You may not use our logo or other proprietary graphic or trademark as part of an external link for commercial or other purposes without our express written consent, as may be applicable.
You agree and undertake not to perform restricted activities listed within this section; undertaking these activities will result in an immediate cancellation of your account, services, reviews, orders or any existing incomplete transaction with us and in severe cases may also result in legal action
● Refusal to comply with the terms and conditions described herein or any other guidelines and policies related to the use of the Site as available on the Site at all times.
● Impersonate any person or entity or to falsely state or otherwise misrepresent your affiliation with any person or entity.
● Use the Site for illegal purposes.
● Attempt to gain unauthorized access to or otherwise interfere or disrupt other computer systems or networks connected to the Platform or Services.
● Interfere with another’s utilization and enjoyment of the Site.
● Post, promote or transmit through the Site any prohibited materials as deemed illegal by the applicable laws of The People's Republic of Bangladesh.
● Use or upload, in any way, any software or material that contains, or which you have reason to suspect that contains, viruses, damaging components, malicious code or harmful components which may impair or corrupt the Site’s data or damage or interfere with the operation of another Customer’s computer or mobile device or the Site and use the Site other than in conformance with the acceptable use policies of any connected computer networks, any applicable Internet standards and any other applicable laws.
● Use the Site to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
● Infringe upon or violate our intellectual property rights or the intellectual property rights of others.
F. YOUR CONDUCT
You must not use the website in any way that causes, or is likely to cause, the Site or access to it to be interrupted, damaged or impaired in any way. You must not engage in activities that could harm or potentially harm the Site, its employees, officers, representatives, stakeholders, affiliates or any other party directly or indirectly associated with the Site or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not us, are responsible for all electronic communications and content sent from your computer to us and you must use the Site for lawful purposes only. You are strictly prohibited from using the Site
• For fraudulent purposes, or in connection with a criminal offense or other unlawful activity;
• to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous, obscene, pornographic, paedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of Bangladesh or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam”;
• use the Site for illegal purposes;
to solicit others to perform or participate in any unlawful acts;
• to cause annoyance, inconvenience or needless anxiety;
• to collect or track the personal information of others;
• for any other purposes that is other than what is intended by us.
G. YOUR SUBMISSION
Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions without any notice or legal course applicable to us in this regard.
H. CLAIMS AGAINST OBJECTIONABLE CONTENT
We list thousands of products for sale offered by numerous sellers on the Site and host multiple comments on listings, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, we operate on a "claim, review and takedown" basis. If you believe that any content on the Site is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous, obscene, pornographic, paedophilic or menacing; ethnically objectionable, disparaging; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of Bangladesh or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, (" objectionable content "), please notify us immediately by writing to us on email@example.com We will make all practical endeavours to investigate and remove valid objectionable content complained about within a reasonable amount of time.
Please ensure to provide your name, address, contact information and as many relevant details of the claim including name of objectionable content party, instances of objection, proof of objection amongst other. Please note that providing incomplete details will render your claim invalid and unusable for legal purposes.
I. CLAIMS AGAINST INFRINGING CONTENT
We respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please write to us at firstname.lastname@example.org and we will make all reasonable efforts to address your concern within a reasonable amount of time. Please ensure to provide your name, address, contact information and as many relevant details of the claim including name of infringing party, instances of infringement, proof of infringement amongst other. Please note that providing incomplete details will render your claim invalid and unusable for legal purposes. In addition, providing false or misleading information may be considered a legal offense and may be followed by legal proceedings.
We also respect a manufacturer's right to enter into exclusive distribution or resale agreements for its products. However, violations of such agreements do not constitute intellectual property rights infringement. As the enforcement of these agreements is a matter between the manufacturer, distributor and/or respective reseller, it would not be appropriate for us to assist in the enforcement of such activities. While we cannot provide legal advice, nor share private information as protected by the law, we recommend that any questions or concerns regarding your rights may be routed to a legal specialist.
J. TRADEMARKS AND COPYRIGHTS
DazzleBoom.com.bd, Online ecommerce marketplace, Basics and other marks indicated on our Site are trademarks or registered trademarks in the relevant jurisdiction(s). Our graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress and may not be used in connection with any product or service that does not belong to us or in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us. All other trademarks that appear on this Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under Bangladeshi copyright laws and international conventions. All rights are reserved.
You acknowledge and undertake that you are accessing the services on the Site and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the Site. We shall neither be liable nor responsible for any actions or inaction of sellers nor any breach of conditions, representations or warranties by the sellers or manufacturers of the products and hereby expressly disclaim and any all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between you and the sellers or manufacturers of the products.
We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product or pricing information and/or specifications) on the Site. While we have taken precautions to avoid inaccuracies in content, this Site, all content, information (including the price of products), software, products, services and related graphics are provided as is, without warranty of any kind. We do not implicitly or explicitly support or endorse the sale or purchase of any products on the Site. At no time shall any right, title or interest in the products sold through or displayed on the Site vest with us nor shall Muktomart have any obligations or liabilities in respect of any transactions on the Site.
We shall neither be liable or responsible for any actions or inaction of any other service provider as listed on our Site which includes but is not limited to payment providers, installment offerings, warranty services amongst others.
You shall indemnify and hold harmless Muktomart as owned by Muktomart BD Limited, its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms and Conditions or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party.
M. THIRD PARTY BUSINESSES
Parties other than Muktomart and its affiliates may operate stores, provide services, or sell product lines on the Site. For example, businesses and individuals offer products via Marketplace. In addition, we provide links to the websites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites. We do not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties. You can tell when a third-party is involved in your transactions by reviewing your transaction carefully, and we may share customer information related to those transactions with that third-party. You should carefully review their privacy statements and related terms and conditions.
N. COMMUNICATING WITH US
When you visit the Site, or send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the Site or by any other mode of communication we choose to employ. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website (and/or placement of your order) and agree to treat all modes of communication with the same importance.
We will not be responsible for any business or personal losses (including but not limited to loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Site.
P. AMENDMENTS TO CONDITIONS OR ALTERATIONS OF SERVICE AND RELATED PROMISE
We reserve the right to make changes to the Site, its policies, these terms and conditions and any other publicly displayed condition or service promise at any time. You will be subject to the policies and terms and conditions in force at the time you used the Site unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
Q. EVENTS BEYOND OUR CONTROL
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
You acknowledge and recognize that we are a private commercial enterprise and reserve the right to conduct business to achieve our objectives in a manner we deem fit. You also acknowledge that if you breach the conditions stated on our Site and we take no action, we are still entitled to use our rights and remedies in any other situation where you breach these conditions.
In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices in operating the Site, your sole and exclusive remedy is to discontinue using the Site.
T. GOVERNING LAW AND JURISDICTION
These terms and conditions are governed by and construed in accordance with the laws of The People's Republic of Bangladesh. You agree, as we do, to submit to the exclusive jurisdiction of the courts in Dhaka
U. CONTACT US
For any communication
Email us at: email@example.com or
Call us at: +880------------
V. OUR SOFTWARE
Our software includes any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with the Site (the "Software").
You may use the software solely for purposes of enabling you to use and enjoy our services as permitted by the Terms and Conditions and any related applicable terms as available on the Site. You may not incorporate any portion of the Software into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the Software or otherwise assign any rights to the Software in whole or in part. You may not use the Software for any illegal purpose. We may cease providing you service and we may terminate your right to use the Software at any time. Your rights to use the Software will automatically terminate without notice from us if you fail to comply with any of the Terms and Conditions listed here or across the Site. Additional third party terms contained within the Site or distributed as such that are specifically identified in related documentation may apply and will govern the use of such software in the event of a conflict with these Terms and Conditions. All software used in any of our services is our property and/or our affiliates or its software suppliers and protected by the laws of Bangladesh including but not limited to any other applicable copyright laws.
You may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with our software whether in whole or in part, or create any derivative works from or of the Software.
In order to keep the Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.
W. PROMOTIONAL VOUCHER OR COUPON
Muktomart may from time to time issue promotional vouchers or coupon. The use of the vouchers and coupon must be in accordance with the below mentioned terms and conditions which shall form part of the User Agreement.
• Promotional Voucher or Coupon can be redeemed on the Platform, as full or part payment of products from our Website within the given timeline.
● Refund Voucher or Coupon cannot be used from different account.
● Promotional Voucher or Coupon are not replaceable if expired.
● Each issued promotional voucher (App voucher and New customer voucher) will be valid for use by a customer only once or times specified by the conditions given by Muktomart as per its campaign policy.
● Multiple usages of Promotional Voucher or Coupon changing the identity is illegal.
● Promotional Voucher or Coupon is non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only.
● Promotional Voucher or Coupon may not be valid during sale or in conjunction with any special promotion.
● Promotional Voucher or Coupon will work only if minimum purchase amount and other conditions are met.
● Muktomart reserves the right to vary or terminate the operation of any Promotional Voucher or Coupon at any time without any prior notice.
● Muktomart shall not be held liable to any customer or household for any financial loss arising out of the refusal, cancellation or withdrawal of any voucher or any failure or inability of a customer to use a Promotional Voucher or Coupon for any reason.
● Promotional Voucher or Coupon are not replaceable if expired.
Security and Fraud
● When you use a Promotional Voucher or Coupon, you warrant to Muktomart that you are the duly authorized recipient of the voucher and that you are using it in good faith.
● If you redeem, attempt to redeem or encourage the redemption of Promotional Voucher or Coupon to obtain discounts to which you are not entitled you may be committing a civil or criminal offence of which actions may be taken against you.
● If we reasonably believe that any Promotional Voucher or Coupon is being used unlawfully or illegally, we may reject or cancel any voucher/order and you agree that you will have no claim against us in respect of any rejection or cancellation. Muktomart reserves the right to take any further action it deems appropriate in such instances
4. CONTRACT FOR SALE (BETWEEN SELLERS AND CUSTOMERS)
You understand that merchandises listed and sold on the Site are owned by 3rd party sellers (the “Sellers”). For purchasing any product or services from the Sellers, you will be bound by this Contract for Sale which forms a bipartite agreement between you and the respective Seller. Any liability with regard to the Contract for Sale lies with the Sellers except for the receipt and refund of payment.
A. CONDITIONS RELATED TO SALE OF THE PRODUCT OR SERVICE
This section deals with conditions relating to the sale of products or services on the Site. Please read these conditions carefully before placing an order for any product with the Sellers on the Site. These conditions signify your agreement to be bound by this Contract for Sale which shall also form part of the User Agreement.
B. THE CONTRACT
Your order is a legal offer to the Seller to buy the product or service displayed on our Site. When you place an order to purchase a product, any confirmation or status updates received prior to the dispatch of your order serves purely to validate the order details provided and in no way implies the confirmation of the order itself. The acceptance of your order is considered confirmed when the product is dispatched to you. If your order is dispatched in more than one package, you may receive separate dispatch confirmations. Upon time of placing the order, we indicate an approximate timeline that the processing of your order will take however we cannot guarantee this timeline to be rigorously precise in every instance as we are dependent on third party service providers to preserve this commitment. We commit to you to make every reasonable effort to ensure that the indicative timeline is met. All commercial/contractual terms are offered by and agreed to between you and the Sellers alone. The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. Muktomart does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between you and the Sellers. The Seller retains the right to cancel any order at its sole discretion prior to dispatch. We will ensure that there is timely intimation to you of such cancellation via an email or sms. Any prepayments made in case of such cancellation(s), shall be refunded to you within the time frames stipulated
You confirm that the product(s) or service(s) ordered by you are purchased for your internal / personal consumption and not for commercial re-sale. You authorize us to declare and provide declaration to any governmental authority on your behalf stating the aforesaid purpose for your orders on the Site. The Seller or the Site may cancel an order wherein the quantities exceed the typical individual consumption. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical individual consumption. What comprises a typical individual's consumption quantity limit shall be based on various factors and at the sole discretion of the Seller or ours and may vary from individual to individual.
You may cancel your order at no cost any time before the item is dispatched to you.
Please note that we sell products only in quantities which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household.
C. PRICING, AVAILABILITY AND ORDER PROCESSING
All merchandises listed on the Site are owned by the respective Sellers. Muktomart is not the custodian or the owner of the products displayed/listed in the Site.
All prices are listed in USD (United States Dollar) and are inclusive of GST, however, exclusive of shipping costs and are listed on the Site by the respective Seller. Items in your shopping cart will always reflect the most recent price displayed on the item's product detail page. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item's price may decrease or increase between the time you place it in your basket and the time you purchase it.
We do not offer price matching for any items sold by any seller on our Site or other websites.
We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the Site. In the event that an item is mispriced, we reserve the right, at our own discretion, to either refuse your order, or contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your prepayment processed. If such a cancellation occurs on your prepaid order, we will refund such amount in accordance with our refund policy, as amended from time to time..
Information with regard to availability of products are stipulated on product information page on the Site of which we try our best to provide the most specific information. However, you understand that due to the nature of business, availability of all items is subject to the Seller’s inventory which may change even after an order has been placed. Timeline for dispatching an item is an estimated timeline and are not guaranteed and should not be relied upon as such. As we process your order, you will be informed by e-mail or sms if any product you order turn out to be unavailable.
Please note that there may arise situations when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.
In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details and personal information you shared with us prior to handing over the product. This verification can take the shape of an identity, place of residence, or banking information check. The absence of an answer following such an inquiry will automatically cause the cancellation of the order within a reasonable timeline. We reserve the right to proceed to direct cancellation of an order in case we suspect a risk of fraudulent use of banking instruments or other reasons without prior notice or any subsequent legal liability.
Order cancellation: a customer can cancel his/her order at any time before Muktomart has handed over the shipment to the courier for delivery, in which case, the full amount worth of the order will be refunded within the next 5-10 working days. After the delivery to customer, no refund will be given and order cannot be cancelled.
D. RETURN, REPLACEMENT AND REFUND POLICY
Subject to this Return, Replacement and Refund Policy (the “Refund Policy”), Muktomart will not accept any return request from customers once it has been dispatched or delivered. Customers can ask for replacement of any product or ask for refund in accordance with this Refund Policy. All return and refund request must be made following Muktomart's official customer support channel. Any process of return, replacement or refund shall be subject to investigation conducted by Muktomart and in addition to any conditions of refund as set by the Sellers. Muktomart reserves the right to refuse the refund facility to any User at its own discretion.
In case of any refund, the amount shall be the amount at which you have purchased the respective product.
How to lodge a complaint or communicate for any issues: the customer has to login to their account and send message to Muktomart team regarding their issues or complaints or they can email us directly at firstname.lastname@example.org “Customer Support Team” will get back to the customer within 7-10 working days after receiving and acknowledging a complain provided there is no force majeure issue.
Any claim for return, replacement of refund must be made to the prescribed method within 24hrs of the product being delivered.
Possible scenarios in case of refund & replacements:
Damaged products: the buyer must provide Muktomart with images showing clearly the damage, and after all the verification we will arrange to pick the product up. All the labels must be intact, if not, the item won’t be replaced or refunded in any way. If that product is not available in stock, customer can choose any product worth the same value and get the replacement within standard delivery time. No refund is applicable in such case except in circumstances where the product is no longer available.
In case of Missing pieces: Follow the regular complain lodging process and wait for verification of Muktomart customer support team. Upon successful verification Muktomart will arrange to send the missing pieces following the standard delivery process. No replacement or refund is applicable for such case except in circumstances where the product is no longer available.
Mismatch of product specifications: Follow the regular complain lodging process and wait for verification of Muktomart customer support team. Customer must provide images of the items & after verifications the specific items will be picked up via courier, given, we have all the necessary information to do so, provided by the customer. Replacement will be given following Muktomart replacement policy.
Lost in transit DHL: Follow the regular complain lodging process and wait for verification of Muktomart customer support team. Upon successful verification Muktomart will arrange to send the missing product following the standard delivery process. No replacement or refund is applicable for such case except in circumstances where the product is no longer available.
Customs Issues: In case of any customs related issues, Muktomart can’t be held responsible for any delay or any sort of duty taxes that the ordered product might be subjected to as per the laws and customs policy of the customer’s country. The customer must bear any additional duties, taxes, fees or charges as per the prevailing laws of the customers country.
Counterfeit products: Follow the regular complain lodging process and wait for verification of Muktomart customer support team. Upon successful verification Muktomart will arrange to send the missing product following the standard delivery process. No replacement or refund is applicable for such case except in circumstances where the product is no longer available.
E. RESELLING PRODUCTS
Reselling of products purchased through the Site for commercial purpose is strictly prohibited, violation of which will result in possible legal action against him/her which may be of criminal or civil nature.
You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from the Site and you agree to bear any and all applicable taxes as per the prevailing law.
G. REPRESENTATIONS AND WARRANTIES
Muktomart does not make any representation or warranty as to specifications (such as quality, value, saleability, etc) of the products or services listed to be sold on the Site when products or services are sold by third parties. We do not implicitly or explicitly support or endorse the sale or purchase of any product or service on the Site. We accept no liability for any errors or omissions, whether on behalf of itself or third parties.
Muktomart is not responsible for any non-performance or breach of any contract entered into between you and the Sellers. We cannot and do not guarantee your actions or those of the Sellers as they conclude transactions on the Site. We are not required to mediate or resolve any dispute or disagreement arising from transactions occurring on our Site.
We do not at any point of time during any transaction as entered into by you with a third party on our Site, gain title to or have any rights or claims over the products or services offered by a seller. Therefore, we do not have any obligations or liabilities in respect of such contract(s) entered into between you and the Seller(s). We are not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.
Pricing on any product(s) or related information as reflected on the Site may due to some technical issue, typographical error or other reason by incorrect as published and as a result you accept that in such conditions the seller or the Site may cancel your order without prior notice or any liability arising as a result. Any prepayments made for such orders will be refunded to you per our refund policy as stipulated.